Frequently Asked Questions

Red light therapy (also called photobiomodulation or low-level light therapy) uses specific wavelengths of red and near-infrared light to support cellular function. When these wavelengths penetrate your skin, they're absorbed by mitochondria — the powerhouses of your cells — which can boost energy production and support your body's natural processes.

Yes. Red light therapy has been studied for decades, with thousands of peer-reviewed papers documenting its effects. NASA used it for wound healing research. It's widely used in clinical settings for skin rejuvenation, muscle recovery, and more. We don't make medical claims, but the science behind photobiomodulation is well-established.

Research suggests red light therapy may support:

• Skin rejuvenation and collagen production
• Reduction in the appearance of fine lines and wrinkles
• Muscle recovery after exercise
• Circulation and blood flow
• General relaxation and wellbeing

Individual results vary. Consistency is key to seeing benefits.

Yes, when used as directed. Red light therapy is non-invasive and doesn't use UV light (which causes skin damage). Our devices use medical-grade LEDs at therapeutic wavelengths. That said, avoid shining light directly into your eyes, and consult a doctor if you have photosensitivity conditions or are taking photosensitising medications.

Most users report:

• Week 1–2: Skin feels softer, more hydrated
• Week 4: Visible improvement in tone and texture
• Week 8+: More noticeable changes in firmness and fine lines

Results depend on consistency, your skin/body, and which device you're using. We recommend 10–15 minute sessions, 3–5 times per week.

Yes. Daily use is safe and may accelerate results. However, 3–5 sessions per week is sufficient for most people. Listen to your body — there's no benefit to overdoing it.

Our devices use clinically-studied wavelengths:

• 660nm (red) — penetrates the surface layers of skin, supports collagen and skin health
• 850nm (near-infrared) — penetrates deeper into tissue, supports muscle recovery and circulation

Some devices also include:

• 460nm (blue) — targets acne-causing bacteria
• 590nm (amber) — supports skin brightening and pigmentation

Our devices use medical-grade LEDs delivering therapeutic wavelengths. However, they are wellness devices, not medical devices. We don't claim to treat, cure, or prevent any disease. If you have a medical condition, consult your doctor before use.

1. Cleanse your face (remove makeup, dirt, oils)
2. Put on the mask and adjust for comfort
3. Select your mode (Calm, Brighten, Rejuvenate, or Tighten)
4. Relax for 10 minutes (auto-shutoff)
5. Use 3–5 times per week for best results

No skincare products needed during use — apply serums after if desired.

You can, but it's not necessary. Some people apply serums or creams after their session to take advantage of increased absorption. Avoid anything with photosensitising ingredients (like retinol) immediately before sessions.

We currently ship throughout the United Kingdom. Free standard shipping on all orders.

• Standard delivery: 2–4 business days
• Express delivery: 1–2 business days (if available at checkout)

Orders placed before 2pm on weekdays are usually dispatched same day.

Once your order ships, you'll receive an email with tracking information. You can also log into your account on our website to view order status.

Not currently. We're focused on the UK market but may expand in the future. Sign up for our newsletter to be notified.

We offer a 30-day return policy. If you're not satisfied with your purchase, return it within 30 days for a full refund. Items must be in original condition with packaging.

To start a return, email us at hello@lumovex.co.uk with your order number.

All devices come with a 1-year warranty (1 year for the Spot and Pulse Band). This covers manufacturing defects and malfunctions under normal use. It doesn't cover damage from misuse, accidents, or normal wear and tear.

Email us at hello@lumovex.co.uk with:

• Your order number
• Description of the issue
• Photos/videos if helpful

We'll troubleshoot with you and arrange a replacement if needed.

• Visa, Mastercard, American Express
• Apple Pay, Google Pay
• PayPal
• Klarna (buy now, pay later)
• Shop Pay

Yes! Through Klarna, you can split your purchase into 3 interest-free payments. Select Klarna at checkout.

We believe premium red light therapy shouldn't require premium pricing. We:

• Sell direct to consumer (no retail markup)
• Keep marketing costs lean
• Focus on quality components, not fancy packaging

Same technology, fair prices.

• Sign up for our newsletter for 10% off your first order
• Follow us on social media for flash sales
• We occasionally run seasonal promotions

• Ensure it's fully charged (if battery-powered) or plugged in
• Check the power button — some devices require a long press
• Try a different outlet or cable
• If still not working, contact support

LEDs are designed for therapeutic output, not brightness. If you can see the lights working, they're delivering the wavelengths. Very dim or flickering lights may indicate a defect — contact support.

• Wipe with a soft, slightly damp cloth
• Don't submerge in water
• Don't use harsh chemicals or abrasives
• Allow to dry before storing

Yes! Our portable devices (Spot, Glow Wand, Mini Panel) are travel-friendly. Rechargeable devices can go in carry-on luggage. The Spot is particularly compact for travel.

• Email: hello@lumovex.co.uk
• Instagram DM: @mylumovex
• Contact form: lumovex.com/contact

We typically respond within 24 hours (weekdays).

Not currently. We find email support more efficient and allows us to keep prices low. We respond quickly!

We're a UK company, shipping from the UK. This means fast delivery and no import duties for UK customers.