Frequently Asked Questions

Red light therapy (also called photobiomodulation or low-level light therapy) uses specific wavelengths of red and near-infrared light to support cellular function. When these wavelengths penetrate your skin, they're absorbed by mitochondria — the powerhouses of your cells — which can boost energy production and support your body's natural processes.

Yes. Red light therapy has been studied for decades, with thousands of peer-reviewed papers documenting its effects. NASA used it for wound healing research. It's widely used in clinical settings for skin rejuvenation, muscle recovery, and more. We don't make medical claims, but the science behind photobiomodulation is well-established.

Research suggests red light therapy may support:

• Skin rejuvenation and collagen production
• Reduction in the appearance of fine lines and wrinkles
• Muscle recovery after exercise
• Circulation and blood flow
• General relaxation and wellbeing

Individual results vary. Consistency is key to seeing benefits.

Yes, when used as directed. Red light therapy is non-invasive and doesn't use UV light (which causes skin damage). Our devices use high-output LEDs at clinically studied therapeutic wavelengths. That said, avoid shining light directly into your eyes, and consult a doctor if you have photosensitivity conditions or are taking photosensitising medications.

Most users report:

• Week 1–2: Skin feels softer, more hydrated
• Week 4: Visible improvement in tone and texture
• Week 8+: More noticeable changes in firmness and fine lines

Results depend on consistency, your skin/body, and which device you're using. We recommend 10–15 minute sessions, 3–5 times per week.

Yes. Daily use is safe and may accelerate results. However, 3–5 sessions per week is sufficient for most people. Listen to your body — there's no benefit to overdoing it.

Every Lumovex device uses two clinically studied wavelengths together:

• 660nm (red) - penetrates the surface layers of skin (roughly 1-3mm), explored for collagen and skin health
• 850nm (near-infrared) - penetrates deeper into tissue (roughly 5-10mm), explored for muscle and joint recovery and circulation

The Spectrum Pro Mask offers four modes (Rejuvenate, Calm, Brighten and Deep Repair) that tailor the session, while all devices deliver the same core 660nm + 850nm dual wavelengths.

Our devices use high-output LEDs delivering clinically studied therapeutic wavelengths (660nm and 850nm). However, they are wellness devices, not medical devices. We don't claim to treat, cure, or prevent any disease. If you have a medical condition, are pregnant, or take photosensitising medication, consult your doctor before use.

1. Cleanse your face (remove makeup, dirt, oils)
2. Put on the mask and adjust for comfort
3. Select your mode (Rejuvenate, Calm, Brighten, or Deep Repair)
4. Relax for 10 minutes (auto-shutoff)
5. Use 3–5 times per week for best results

No skincare products needed during use — apply serums after if desired.

You can, but it's not necessary. Some people apply serums or creams after their session to take advantage of increased absorption. Avoid anything with photosensitising ingredients (like retinol) immediately before sessions.

It depends on your main goal:

• Facial skin & anti-ageing: start with the Spectrum Pro Mask (add the Sculpt Wand for targeted spots, or choose the Complete Face Kit)
• Face and neck: the Spectrum Pro Mask + Neck
• Muscle & joint recovery: the Red Light Therapy Belt, or the Total Recovery Mat for full-body lie-down sessions
• One device for face and body: the Pro Panel 540
• Travel: the Portable Panel or Sculpt Wand

Not sure? Take our 1-minute quiz to find your match.

660nm red light works near the surface of the skin (roughly 1-3mm deep) and is explored for skin, collagen and tone. 850nm near-infrared light is invisible to the eye and reaches deeper (roughly 5-10mm) into muscle and joint tissue, explored for recovery and circulation. Every Lumovex device combines both, so a single session covers surface and deeper targets.

Yes. The Pro Panel 540 is our most versatile single device - use it on your face, shoulders, back, joints and recovery zones from one adjustable panel. The Total Recovery Mat covers large areas lying down. For a face-focused routine, the Spectrum Pro Mask is hands-free and purpose-built for the face.

Yes. Our bundles save you money versus buying the devices separately:

• Complete Face Kit - Spectrum Pro Mask + Sculpt Wand
• Complete Glow Kit - Spectrum Pro Mask + Red Light Therapy Belt
• Recovery Kit - Red Light Therapy Belt + Total Recovery Mat
• Home Clinic - Spectrum Pro Mask + Pro Panel 540 + Red Light Therapy Belt

We currently ship throughout the United Kingdom. Free standard shipping on all orders.

• Standard delivery: 2–4 business days
• Express delivery: 1–2 business days (if available at checkout)

Orders placed before 2pm on weekdays are usually dispatched same day.

Once your order ships, you'll receive an email with tracking information. You can also log into your account on our website to view order status.

Not currently. We're focused on the UK market but may expand in the future. Sign up for our newsletter to be notified.

We offer a 30-day return policy. If you're not satisfied with your purchase, return it within 30 days for a full refund. Items must be in original condition with packaging.

To start a return, email us at hello@lumovex.co.uk with your order number.

All devices come with a 1-year manufacturer's warranty. This covers manufacturing defects, LED failure and electrical faults under normal use. It doesn't cover accidental damage, misuse, or normal wear and tear.

Email us at hello@lumovex.co.uk with:

• Your order number
• Description of the issue
• Photos/videos if helpful

We'll troubleshoot with you and arrange a replacement if needed.

• Visa, Mastercard, American Express
• Apple Pay, Google Pay
• PayPal
• Klarna (buy now, pay later)
• Shop Pay

Yes! Through Klarna, you can split your purchase into 3 interest-free payments. Select Klarna at checkout.

We believe premium red light therapy shouldn't require premium pricing. We:

• Sell direct to consumer (no retail markup)
• Keep marketing costs lean
• Focus on quality components, not fancy packaging

Same technology, fair prices.

• Sign up for our newsletter for 10% off your first order
• Follow us on social media for flash sales
• We occasionally run seasonal promotions

• Ensure it's fully charged (if battery-powered) or plugged in
• Check the power button — some devices require a long press
• Try a different outlet or cable
• If still not working, contact support

LEDs are designed for therapeutic output, not brightness. If you can see the lights working, they're delivering the wavelengths. Very dim or flickering lights may indicate a defect — contact support.

• Wipe with a soft, slightly damp cloth
• Don't submerge in water
• Don't use harsh chemicals or abrasives
• Allow to dry before storing

Yes! Our portable devices - the Portable Panel and the Sculpt Wand - are travel-friendly and USB-C rechargeable, so they can go in carry-on luggage. The Sculpt Wand is particularly compact for spot treatments on the go.

• Email: hello@lumovex.co.uk
• Instagram DM: @mylumovex
• Contact form: lumovex.co.uk/pages/contact

We typically respond within 24 hours (weekdays).

Not currently. We find email support more efficient and allows us to keep prices low. We respond quickly!

We're a UK company, shipping from the UK. This means fast delivery and no import duties for UK customers.