Terms of service

1. About Lumovex

Lumovex is a UK-based company selling red light therapy devices for home use. Lumovex is a trading name of AEROX LTD, a company registered in England and Wales (Company No. 14926362). Our products are designed for general wellness purposes and are not medical devices.

2. Product Use

Intended Use: Our red light therapy devices are intended for general wellness, skincare, and relaxation purposes only.

Not Medical Devices: Lumovex products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you have a medical condition, consult a healthcare professional before use.

Contraindications: Do not use our products if you:

• Are pregnant (without medical advice)
• Have photosensitivity conditions
• Are taking medications that increase light sensitivity
• Have active skin cancer in the treatment area
• Have epilepsy or seizure disorders (strobe-sensitive)

Always read the product manual before first use.

3. Orders & Payment

Pricing: All prices are in GBP and include VAT where applicable. We reserve the right to change prices at any time.

Payment: We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna. Payments are processed securely through Shopify.

Order Confirmation: You'll receive an email confirmation when your order is placed and another when it ships.

Stock: All orders are subject to availability. If an item is out of stock, we'll contact you to offer alternatives or a full refund.

4. Shipping & Delivery

UK Delivery: Free UK mainland delivery on orders over £50; orders under £50 are £5.99. All orders are sent by DPD tracked delivery and arrive in 1-3 working days. Orders placed before 2pm (Monday-Friday) are dispatched the same day.

International: We currently ship to UK addresses only.

Delivery Issues: If your order hasn't arrived within 7 working days, please contact us at hello@lumovex.co.uk

5. Returns & Refunds

Please see our Returns Policy for full details.

Summary:

• 30-day money-back guarantee: return any Lumovex device within 30 days of delivery for a full refund, opened or unopened, in its original packaging and resaleable condition
• No restocking fees
• Faulty items replaced or refunded at any time within the 2-year warranty

6. Warranty

Coverage: All Lumovex devices come with a 2-year (24-month) manufacturer warranty covering defects in materials and workmanship.

What's Not Covered:

• Damage from misuse, accidents, or unauthorised modifications
• Normal wear and tear
• Cosmetic damage that doesn't affect function
• Damage from power surges

Claims: To make a warranty claim, email hello@lumovex.co.uk with your order number and photos of the issue.

Our returns policy and warranty are in addition to your statutory rights as a UK consumer, which are not affected.

7. Intellectual Property

All content on this website, including text, images, logos and product designs, is owned by Lumovex and protected by copyright. You may not reproduce, distribute, or use our content without written permission.

8. User Accounts

If you create an account, you're responsible for maintaining its security. Keep your password confidential. Notify us immediately if you suspect unauthorised access.

9. Limitation of Liability

To the maximum extent permitted by law, Lumovex is not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Personal injury from product misuse

Our total liability for any claim is limited to the amount you paid for the product.

Nothing in these terms excludes our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We may update these terms from time to time. Significant changes will be notified via email or website notice. Continued use after changes constitutes acceptance.

12. Contact Us

Questions about these terms? Contact us:

Email: hello@lumovex.co.uk

By using Lumovex, you acknowledge that you have read and understood these Terms of Service.